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Customer Service

 

Making a Purchase

We take great care to ensure making an online purchase from Robert Old is as easy as possible. Once you have decided on the items you wish to purchase simply select your size and ‘Add to Basket’. From here, you can review and amend your basket before choosing to ‘continue shopping’ or ‘proceed to purchase’. Using our four step checkout process couldn’t be easier, simply enter a valid email address to get started.

All online payments are processed through Sagepay, so that you can be sure that your details are secure. We accept all major credit and debit cards including payments from Visa, MasterCard, American Express, Maestro, JCB and PayPal. In the unfortunate event that an item is not immediately available, no charge will be made until it is ready for dispatch. 

However, if you are based in the UK and would prefer to make a purchase over the phone, simply call us on 01202 290832 and we will be happy to help. We do not accept purchases over the phone from international customers. 

 

VAT & Currency

For your convenience, all prices on our website are shown both including VAT and excluding VAT.

Value Added Tax (VAT) is only applied to customers who are making purchases from within the European Union, at a current rate of 20%.

All other orders being sent outside the European Union are VAT free, with the VAT being deducted from your order once you have selected your billing and delivery country during the checkout process. It is important to note that you may have to pay custom duties and taxes on the items you purchase (subject to your shipping preferences).

If we are delivering to you outside of the United Kingdom, your credit card company will automatically convert the payment into your local currency for you on your bill.

 

Any other questions

If you have any further questions on payment, delivery or returns, or indeed about any aspect of our goods or service, please feel free to contact us on email store@old.co.uk or phone us +44 1202 290832.