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Returns Policy

Returns

We are pleased to say that most of our customers are delighted with the goods they've ordered.

However if you receive your purchase and do not feel that it is suitable, you may return it to us in the original condition within 14 days.

Goods should be returned to the following address, enclosing a copy of your invoice, reason for return, and clearly marking the customs declaration form and parcel as RETURNED GOODS to avoid any unnecessary import duty fees being applied and the goods being returned undelivered.

Robert Old
20-21 Westover Road
Bournemouth
Dorset
BH1 2BY
United Kingdom

It would be helpful if you could email us prior to returning an item, so that the refund or exchange can be dealt with promptly. Once we have received the item, we will contact you and aim to process your refund or exchange by the end of the following day.

For security reasons, we are obliged to process a refund using the same payment method that was used for the original payment.

Please note - the goods are your responsibility until they have arrived back at our store, therefore we recommend that you use an insured delivery service.

 

Any other questions

If you have any further questions on payment, delivery or returns, or indeed about any aspect of our goods or service, please feel free to contact us on email store@old.co.uk or phone us 01202 290832.