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Privacy Policy

Note – This notice has been updated as of 18.05.2018.

Note: 'Us', 'Our' refers to Robert Old 'You', 'Your' 'User(s)', 'Visitor' refers to any person who uses this website or shop.

This Web site is owned and controlled by Old & Campbell Ltd who wholly own Robert Old & Co.

Robert Old is committed to implementing measures designed to protect the privacy of those using our services. Robert Old respects the privacy of all those who visit our Site and Shop and use our online services and we collect information from and about our users to be used to improve the service we offer. Except as set forth within this Privacy Policy, our Terms & Conditions, and other published guidelines, we do not release personally identifiable information (as described below) about users of this Site without their permission.

Effect of This and Related Documents: This Privacy Policy, together with our Terms & Conditions and other published guidelines, governs your interaction with this Site, and your registration for and use of Robert Old's online services.

What We Collect

The collection of personal data and what we collect is dependent or where you submit your personal information,

When you sign up to our Online Newsletter,

  • Full Name, (First Name, Surname)
  • Contact information, Email Address

When you place an order on our site,

  • Full Name (First Name, Surname)
  • Contact information Email Address, Phone Numbers
  • Full postal address including postcode or Zip code (for shipping)
  • Full billing address including postcode or Zip code (for orders only)
  • Payment and card details (for orders only)
  • IP address (for payment service screening)
  • Other information relevant to customer surveys and/or offers

When you make a purchase or sign up to our Newsletter in our Westover Road Store,

  • Full Name (First Name, Surname)
  • Contact information Email Address, Phone Numbers
  • Full postal address

We also collect cookies for anyone that visits our site,

Recording Consent

Consent is required for all data being collected on our website (www.robertold.co.uk) or in our Store  (20/21 Westover Road)  for marketing purposes, we will only ask for your personal data on an opt in basis, giving you the user the option to share your information with us at your discretion. Consent will be recorded within our system along with a date and method.  A description of what you will be signing up for will be clearly on view at the point of opting in along with a link to this privacy policy. 

What We Do With your Information

We require this information in order to understand your needs and provide you with a better service, in particular for the following reasons:

  • We may periodically send promotional emails or post about new products, special offers, events, invites, general store news or other information which we think you may find interesting using the information which you have provided.
  • We may use the information to improve our products and services.
  • Internal record keeping.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
  • We may require your personal information to gain authentication of your identity. This may involve sending a copy of your passport or proof of address via email to a member of our team. Asking for this further information is a common practice and in the interest of our customers.  
  • When contacting Robert Old, you may be required to verify your personal information with a member of our team prior to discussing your order status freely.
  • Financial screening occurs for all orders, this process is carried out by our payment gateway providers for more information follow the links to Sage Pay or Paypal.

Who Sees Your Data

In order to deliver the expected service for our users Robert Old may at times be required to share data with 3rd parties. We use a variety of partners to aid our marketing, payments, analysis, distribution, shipping services and outworkers. Robert Old will only ever share data with 3rd parties to enhance the performance of our services and under no circumstance sell or pass on personal data to any person or business without legitimate reason. All our 3rd party partners are committed to maintain the security of the data.

Examples of 3rd party interaction with Robert Old and your data.

  • When an order or purchase is shipped we will need to share your name, postal record and phone number with our shipping partner, required for all orders.  
  • On occasions we would like to send you material by post, in doing so we may use an authorised printing and distribution partner to manage this process.
  • Our Payment providers process your payments using their systems, information you provide is used to process the transaction only.
  • To maintain security, we may need to pass information to credit reference or fraud prevention agencies, which may keep a record of that information if required.
  • On the very rare occasions we may be required to pass information to regulatory bodies, government and enforcement agencies, such as the police.
  • For our instore clients we require the support of outworkers such as tailors, cobblers and drycleaners

Social networks

If you follow us or interact with us on any of our pages or third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party's privacy policy, as well as this privacy policy.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in store.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you ‘Agree’, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

Robert Old is dedicated to giving our users control of their personal information in line with the General Data Protection Regulation (GDPR), You may choose to restrict the collection or use of your personal information in the following ways:

  • Though out the site we occasionally ask for personal information. In line with this we must ask your permission to use your information in the discussed purpose stated in the section “What we do with the information we gather”
  • To collect your information the users must accept our terms by selecting the tick box alongside it. You will be able to read the full terms of our Privacy policy by selecting the link shown alongside the opt in.  When opting in we will gather your data and store it in a secure way, we also store the date of this event.  When data is requested we will always detail what we intend to do with this data.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. See “Who sees your data”. for list of examples of third parties.

Opting-Out:

If you would like to have your personal data removed from Robert Old's databases, you can do this by following any of the options below. Please note, there will in most cases be residual information that will remain within Robert Old database and systems such as access logs, and other historical internal records, which may or may not contain such personally-identifiable information.

Opting-out of marketing communications from Online Newsletters and Accounts,

  • If you no longer wish to receive marketing and promotional emails you can simply unsubscribe by selecting the link at the bottom of your last email from us.
  • You can also email store@old.co.uk and we will unsubscribe you and remove your personal data from our systems.

Opting out of the In-store List newsletter and accounts,

  • You can Email – info@old.co.uk
  • You can do this by visiting the store and asking a member of our team.
  • If you no longer wish to receive marketing and promotional emails you can simply unsubscribe by selecting the link at the bottom of your last email from us.
  • By Phone – 01202 290832 – Please note due to verifying information over the phone we are unable to guarantee this method please email where you can. 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

TOWNSIDE_ACCEPT_COOKIES

Indicates whether a customer acknowledges the use of cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

__ga

Google Analytics, used to distinguish users

__utma

Google Analytics, used to distinguish users and sessions

__utmb

Google Analytics, used to determine new visits and sessions

__utmc

Google Analytics, end of browser session

__utmz

Google Analytics, stores the traffic source or campaign that explains how the user reached your site.

__utmv

Google Analytics, used to store visitor-level custom variable data.

 

How We Can Make Changes To This Policy

Keeping our practices up to data and fully compliant with the law is extremely important, therefore we have the right to update this privacy policy at any time. We advise prior to parting with your personal data to read this policy.

Questions

If you would like to ask any questions related to this policy, please email store@old.co.uk