At Robert Old, we’re committed to providing a simple, transparent and professional shopping experience. To support this, we offer taxes and duties options at checkout, giving you a clearer view of the total cost when shipping internationally.

Firstly, if you are viewing products from outside the UK, the prices shown will be excluding UK VAT. If you are not sure you can proceed to checkout entering your shipping information to refresh the totals.

At checkout, you will be presented with two options:

DDP – Delivered Duty Paid (Option 1)

Taxes and duties are calculated at checkout and handled on your behalf.

DAP – Delivered at Place (Option 2)

Duties and taxes are not paid at checkout. Any applicable import charges are the customer’s responsibility and must be paid directly to DHL before delivery.

With DDP, you pay all applicable taxes, VAT and duties upfront at checkout.

Select shipping service:

Option 1: Standard DHL – DDP, Duties & Taxes Paid

Benefits of DDP

• Taxes and duties are automatically calculated at checkout within the shipping cost. (A breakdown is provided underneath)
• You pay once, with no surprise import fees upon
  delivery.
• Your order benefits from a faster, smoother delivery process via DHL.

Why choose DDP?

DDP is the most transparent and hassle free way to shop internationally. You know exactly what you’re paying from the start.

Returning a DDP Order

If you would like to return an order that was originally shipped via DDP – Duties & Taxes Paid, we strongly recommend requesting a return label from us by emailing store@old.co.uk.

This allows us to manage the return correctly and helps ensure the parcel is returned to Robert Old smoothly, without unnecessary customs delays or charges.

If you choose to arrange your own return shipping, Robert Old cannot be held liable for any inbound duties, taxes, customs charges, carrier fees or handling costs applied when the parcel re-enters the UK. Any such costs incurred may be deducted from your refund.

Can I receive a refund for taxes and duties on a DDP order?

Robert Old does not refund taxes or duties paid on DDP orders. These charges form part of the total shipping cost paid at checkout and are used to clear the goods for import. They are paid to DHL and/or the relevant customs authority and are not retained by Robert Old.

Where applicable, we can review each case and investigate whether a reclaim may be possible through DHL or the relevant customs authority. Any reclaim is subject to the rules of the destination country, DHL’s procedures, and customs approval. Robert Old cannot guarantee that any duties, taxes, customs fees, or
carrier charges will be recoverable.

With DAP, taxes and duties are not paid at checkout. Your order will be shipped with duties and taxes unpaid, and DHL will contact you before delivery to collect any applicable import charges.

Select shipping service:

Option 2: DHL International – DAP, Duties & Taxes Unpaid

These charges are the customer’s responsibility and may include:

• Local VAT or sales tax
• Import duties
• Customs clearance or handling fees
• DHL administration, service or brokerage fees

Robert Old does not control these charges. They are set by the destination country’s customs authority and/or the carrier. The amount due may vary depending on your shipping destination, order value, product type and local import rules.

Once a DAP order has been dispatched, the customer is responsible for accepting delivery and paying any charges required to release the parcel.

If these charges are not paid, or if the parcel is refused, abandoned or returned to us, any costs incurred may be deducted from your refund. These may include outbound shipping, return shipping, carrier fees, customs handling fees and any other charges applied during the return process.

Returning a DAP Order

If you would like to return an order that was originally shipped via DAP – Duties & Taxes Unpaid, we strongly recommend requesting a return label from us by emailing store@old.co.uk.

This allows us to manage the return correctly and helps ensure the parcel is returned to Robert Old smoothly, without unnecessary customs delays or charges.

If you choose to arrange your own return shipping, Robert Old cannot be held liable for any inbound duties, taxes, customs charges, carrier fees or handling costs applied when the parcel re-enters the UK. Any such costs incurred may be deducted from your refund.

Can I receive a refund for taxes and duties on a DAP order?

Robert Old cannot recoup any DAP taxes or duties paid by the customer, nor can we act on the customer’s behalf to recover these charges from the customs authority. In most cases, the local customs authority will only communicate with, or accept claims from, the importer of record — usually the customer. While in most cases claiming a refund from your local customs authority is possible, it is not always the case in every country.

For the simplest experience, we recommend choosing DDP – Delivered Duty Paid at checkout.

If your order was placed using the DAP (Delivery at Place) system, once the order has been dispatched, it becomes the customer’s responsibility to:

• Accept the delivery
• Pay any applicable charges, including:
• Local VAT
• Import duties
• Service or brokerage fees (e.g., from DHL)
  

If these charges are not paid or delivery is refused, the package will be returned to us by the shipping carrier. This may result in additional costs, including:

• Outbound and return shipping
• Carrier service fees
• Customs handling charges

These costs will be deducted from your refund, and only the remaining balance will be issued once the return has been processed. Please note that invoicing and processing timelines can vary, especially for international shipments. A full breakdown of charges can be provided upon request.