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Robert Old is proud to offer you FREE SHIPPING and FREE RETURNS on all UK orders. FREE SHIPPING and FREE RETURNS is also offered to all International orders over £150*

(excludes Crockett and Jones Orders for delivery to Europe and the Rest of the World) using our standard delivery service. Please note however free retuns are still applies.

Standard Delivery

Robert Old’s standard delivery is currently provided by the UPS, using their tracked and signed services to ship to the UK, Europe and Worldwide. We also occasionally ship orders via Royal Mail. Should you prefer this option, please contact us prior to despatch.

Standard delivery on all orders under £150 (excluding UK) will be charged at a basic rate depending on your location.

We aim to process and dispatch all online orders the same day when placed before 1pm (UK time Monday - Friday). Once your order has been successfully processed and dispatched, you will receive an email from us confirming the successful dispatch of your parcel(s) including all tracking information.

From dispatch, standard delivery can take a maximum of 3 working days for delivery to the UK and up to two weeks for international delivery to Europe and the Rest of the World.

Collect in Store

For all collect in store orders, please wait until your order has been invoiced before attempting to collect.

Our core collection times are between 10am – 5:30pm Monday to Friday and we will contact you via email as soon as your order is ready to collect.

Express Delivery

Alternatively, if you require your purchase sooner we do offer an Express courier delivery service. From dispatch, our express delivery service can take 2 - 4 working days depending on location. This service is available from £12 per order for UK delivery.



*Orders under £150 


*Orders over £150 


Price (Including VAT)

Expected Delivery

Price (Including VAT)

Expected Delivery

Price (Including VAT)

Expected Delivery

UK FREE 1 - 3 Days FREE 1 - 3 Days £12.00 Next Day by 1pm 
EUROPE £8.00 3 - 6 Days FREE 3 - 6 Days £30.00 1 - 2 Days
WORLDWIDE £15.00 7 - 12 Days  FREE 7 - 12 Days  £50.00 2 - 4 Days 

Crockett and Jones Delivery Charges

Crockett and Jones orders for delivery in the UK will qualify for FREE SHIPPING and FREE RETURNS. However standard delivery charges will apply to international orderS for Crockett and Jones shoes.

Orders being shipped to Europe will be charged £10.00 for delivery and shipping to the Rest of the World will be charged at £18. Delivery charges will be applied during the checkout process, once you have entered your delivery details.




Price (Including VAT)

Expected Delivery

Price (Including VAT)

Expected Delivery

UK FREE 1 - 3 Days £12.00 Next Day by 1pm
EUROPE £10.00 3 - 6 Days £30.00 1 - 2 Days
WORLDWIDE £18.00 7 - 12 Days  £50.00 2 - 4 Days 

Returns Information

We are pleased to say that most of our customers are delighted with the goods they've ordered.

However if you receive your purchase and do not feel that it is suitable, you may return it to us in the original condition within 30 days.

Goods should be returned to the following address, enclosing a copy of your invoice, reason for return, and clearly marking the customs declaration form and parcel as RETURNED GOODS to avoid any unnecessary import duty fees being applied and the goods being returned to you undelivered.

Robert Old
20-21 Westover Road
United Kingdom

It would be helpful if you could email us prior to returning an item, so that the refund or exchange can be dealt with promptly. Once we have received the item, we will contact you and aim to process your refund or exchange by the end of the following working day.

For security reasons, we are obliged to process a refund using the same payment method that was used for the original payment.

Please note, we will reimburse you for your shipping charges. Please either email us advising of your return so we can set this up for you using our courier, or send us proof of receipt for reimbursement.

The goods are your responsibility until they have arrived back at our store, therefore we recommend that you use an insured delivery service.


For your convenience, all prices on our website are shown both including VAT and excluding VAT.

Value Added Tax (VAT) is only applied to customers who are making purchases from within the European Union, at a current rate of 20%. 

All other orders being sent outside the European Union are VAT free, with the VAT being deducted from your order once you have selected your billing and delivery country during the checkout process. It is important to note that you may have to pay custom duties and taxes on the items you purchase (subject to your shipping preferences).

If we are delivering to you outside of the United Kingdom, your credit card company will automatically convert the payment into your local currency for you on your bill.

Any other questions

If you have any further questions on payment, delivery or returns, or indeed about any aspect of our goods or service, please feel free to contact us on email [email protected] or phone us +44 1202 290832.


  • Please note our delivery aim only apply to in-stock items and during busy periods it may take us longer to process and dispatch orders.
  • Before we can dispatch any orders your payment has to be authorised and cleared by our payment providers SagePay and we may also need to confirm your details with your card issuer. In this event we will do our best to keep delays to a minimum.
  • If you require an update on your order status or the tracking number for your parcel then you please email [email protected] or phone us +44 1202 290832