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SHIPPING & RETURNS INFORMATION

Robert Old is proud to offer you FREE SHIPPING on all orders over £100

(excludes Crockett and Jones Orders for delivery to Europe and the Rest of the World) using our standard delivery service.

Standard Delivery

Robert Old’s standard delivery is provided by the Royal Mail, using their tracked and signed services to ship to the UK, Europe and Worldwide.

Standard delivery on all orders under £100 will be charged at a basic rate depending on your location.

We aim to process and dispatch all online orders the same day when placed before 11am (UK time Monday - Friday). Once your order has been successfully processed and dispatched, you will receive an email from us confirming the successful dispatch of your parcel(s) including all tracking information.

From dispatch, standard delivery can take a maximum of 3 working days for delivery to the UK and up to two weeks for international delivery to Europe and the Rest of the World.

Express Delivery

Alternatively if you require your purchase sooner we do offer an Express courier delivery service. From dispatch, our express delivery service can take 2 - 4 working days depending on location. This service is available from £12 per order for UK delivery.

 

STANDARD DELIVERY

*Orders under £100 

STANDARD DELIVERY

*Orders over £100 

EXPRESS DELIVERY  

Price (Including VAT)

Expected Delivery

Price (Including VAT)

Expected Delivery

Price (Including VAT)

Expected Delivery

UK £4.00 1 - 3 Days FREE 1 - 3 Days £12.00 Next Day by 1pm 
EUROPE £8.00 3 - 6 Days FREE 3 - 6 Days £30.00 1 - 2 Days
WORLDWIDE £15.00 7 - 12 Days  FREE 7 - 12 Days  £50.00 2 - 4 Days 

Crockett and Jones Delivery Charges

Crockett and Jones orders for delivery in the UK will qualify for FREE SHIPPING. However standard delivery charges will apply to international order for Crockett and Jones shoes.

Orders being shipped to Europe will be charged £10.000 for delivery and shipping to the Rest of the World will be charged at £18. Delivery charges will be applied during the checkout process, once you have entered your delivery details.

CROCKETT & JONES

SHIPPING CHARGES

STANDARD DELIVERY EXPRESS DELIVERY  

Price (Including VAT)

Expected Delivery

Price (Including VAT)

Expected Delivery

UK FREE 1 - 3 Days £12.00 Next Day by 1pm
EUROPE £10.00 3 - 6 Days £30.00 1 - 2 Days
WORLDWIDE £18.00 7 - 12 Days  £50.00 2 - 4 Days 

Returns Information

We are pleased to say that most of our customers are delighted with the goods they've ordered.

However if you receive your purchase and do not feel that it is suitable, you may return it to us in the original condition within 14 days.

Goods should be returned to the following address, enclosing a copy of your invoice, reason for return, and clearly marking the customs declaration form and parcel as RETURNED GOODS to avoid any unnecessary import duty fees being applied and the goods being returned undelivered.

Robert Old
20-21 Westover Road
Bournemouth
Dorset
BH1 2BY
United Kingdom

It would be helpful if you could email us prior to returning an item, so that the refund or exchange can be dealt with promptly. Once we have received the item, we will contact you and aim to process your refund or exchange by the end of the following day.

For security reasons, we are obliged to process a refund using the same payment method that was used for the original payment.

Please note - the goods are your responsibility until they have arrived back at our store, therefore we recommend that you use an insured delivery service.

 

Any other questions

If you have any further questions on payment, delivery or returns, or indeed about any aspect of our goods or service, please feel free to contact us on email a href="mailto:store@old.co.uk?subject=Customer Service Enquiry">store@old.co.uk or phone us 01202 290832.

 

  • Please note our delivery aim only apply to in-stock items and during busy periods it may take us longer to process and dispatch orders.
  • Before we can dispatch any orders your payment has to be authorised and cleared by our payment providers SagePay and we may also need to confirm your details with your card issuer. In this event we will do our best to keep delays to a minimum.
  • If you require an update on your order status or the tracking number for your parcel then you please email store@old.co.uk or phone us +44 1202 290832